Based in Christchurch
027 861 3628 info@rentawebsite.co.nz
Start My Website
Start My Website
027 861 3628 info@rentawebsite.co.nz

Effective Date: [25/10/2025] 

At Rent a Website, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.

What We Collect

When you use our website or fill out a form, we may collect:

  • Your name
  • Email address
  • Phone number
  • Business name
  • Any other details you choose to provide (e.g., project info)

We also collect basic website usage data through tools like Google Analytics.

For our SMS automation services, we process the following data on behalf of our business clients:

  • Customer phone numbers (belonging to our client’s customers)
  • SMS delivery and response data
  • Opt-in and opt-out records

How We Collect It

We collect information through:

  • Website forms
  • Direct communication (email or phone)
  • Website usage tools like cookies and analytics
  • SMS delivery infrastructure (processed on behalf of our business clients)

 

Why We Collect It

We collect your information to:

  • Contact you about your enquiry
  • Provide services you’ve requested
  • Improve our website and services
  • Deliver SMS automation infrastructure on behalf of our business clients
  • Maintain compliance and opt-out records

We never sell or rent your personal data.

SMS Automation Services

For business clients using our SMS automation infrastructure:

What We Provide: We provide SMS automation infrastructure that allows trades and service businesses to send transactional messages to their customers, including:

  • Missed call acknowledgments
  • Appointment reminders
  • Service status notifications
  • Post-service follow-ups

How It Works: Our business clients use our platform to communicate with their own customers. Messages are sent from the business name (e.g., “ABC Plumbing”), not from Rent a Website. We act as the technical infrastructure provider.

Data Controller Relationship: Our clients remain the data controllers for their customer information. We act as a data processor, providing technical infrastructure only.

Data We Process: As a technical service provider, we process on behalf of our clients:

  • Phone numbers of our client’s customers
  • Message content and delivery data
  • Opt-out requests and suppression lists

Client Responsibilities: Our business clients are responsible for:

  • Obtaining appropriate consent from their customers
  • Posting communication policies on their websites (we provide a template)
  • Using the service only for legitimate transactional communications
  • Not sending unsolicited marketing messages
  • Respecting opt-out requests

Our Responsibilities: We are responsible for:

  • Providing secure, compliant infrastructure
  • Processing opt-out requests immediately and automatically
  • Maintaining data security and encryption
  • Ensuring regulatory compliance at the infrastructure level
  • Verifying clients have posted required communication policies
  • Maintaining compliance documentation

Customer Opt-Out: End customers of our business clients can opt out by replying STOP to any message. Opt-out requests are processed immediately by our system. End customers can also contact us directly at info@rentawebsite.co.nz to request removal.

Data Retention: Customer contact data is processed on behalf of our business clients and retained only as long as necessary to provide services or as required by law. Upon request, we will delete information within 30 days.

What We Don’t Do:

  • Send unsolicited marketing messages
  • Share customer data with third parties for marketing
  • Send messages to people who haven’t contacted the business first
  • Use customer data for any purpose other than providing infrastructure to our clients

Where Your Data Is Stored

Some of the tools we use to provide our services store data on secure servers outside of New Zealand. This includes:

  • Google Workspace (for emails)
  • Mailgun (for contact form delivery)
  • ClickSend (for SMS delivery and automation infrastructure)

We only use trusted providers that have appropriate data protection measures in place.

Who Can Access Your Information

Your information is only accessible by our team and trusted service providers who help us run our business (such as email, website, or SMS platforms). We only share what’s necessary to provide our services.

For SMS automation services, our business clients can access communication records and data for their own customers only.

How We Protect Your Information

We take reasonable steps to protect your personal data, including:

  • Secure form submissions (SSL encryption)
  • Password protected systems
  • Limited access to data (role-based access control)
  • Encrypted data transmission
  • Regular security reviews
  • Secure hosting infrastructure

Cookies & Tracking

Our website may use cookies for analytics and to improve user experience. You can disable cookies in your browser settings if you prefer.

Your Rights (NZ Privacy Act 2020)

You have the right to:

  • Request access to your personal information
  • Ask for corrections to inaccurate information
  • Request deletion (where appropriate and legally permissible)
  • Opt out of SMS communications at any time (if you’re a customer of one of our business clients)

To exercise these rights:

Compliance

This policy complies with:

  • New Zealand Privacy Act 2020
  • Unsolicited Electronic Messages Act 2007

For SMS automation services, we ensure our infrastructure enables our business clients to comply with all relevant NZ regulations.

Changes To This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date shown at the top.

Contact Us

If you have any questions or privacy concerns, please contact:

Email: info@rentawebsite.co.nz
Phone: 0278613628

For SMS-related inquiries or to opt out of messages from one of our business clients: